Smart Business: Changes at SVFS Create Opportunities

From Smart Business

When Susan Lewis Kaylor became president and CEO of the St. Vincent Family Services early in 2017, she’d followed the Ohio Medicaid behavioral health redesign on a policy level.

“But what I realized is following policy and putting it into practice at a direct care level is a very different exercise,” she says.

After a six-month delay, the redesign went into effect Jan. 1, 2018, which meant the pediatric nonprofit agency that provides behavioral health care services has had to change how it delivered and billed for its care. It even altered how it recruited and trained people because of changes in licensure.

St. Vincent serves 5,000 families through its 40,000 square-foot facility on the near east side of Columbus. Before Kaylor came on board, the organization expanded its campus to serve more children at its day treatment program, St. Vincent Prep Academy.

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